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Click to edit Master title style<= /div>
Click to edit Master subtitle sty= le
‹date/time›
‹footer›<= /span> =
‹#› =
------=_NextPart_01C5656A.992191E0 Content-Location: file:///C:/9096448C/CWSA2005final_files/master05.xml Content-Transfer-Encoding: quoted-printable Content-Type: text/xml; charset="utf-8" ------=_NextPart_01C5656A.992191E0 Content-Location: file:///C:/9096448C/CWSA2005final_files/pres.xml Content-Transfer-Encoding: quoted-printable Content-Type: text/xml; charset="utf-8" ------=_NextPart_01C5656A.992191E0 Content-Location: file:///C:/9096448C/CWSA2005final_files/slide0013.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="windows-1252" Capacity Building
www.aquavic.com
© AquaVic  2005      Tel: 250 472 4327=     Email: vjrogers@AquaVic.com
www.GreenBC.org
Presentation to CWSA Annual Conference Mount Washington, June 2005
o
oCapacity Building
o= for
oWater Suppliers in BC
o
o
oVernon Rogers= M.Sc. P.Eng.
oAquaVic Water Solutions Inc.
o
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
The Big Picture
oOrganizations involved in capacity <= span style=3D'position:absolute;top:25.25%;left:12.35%;width:80.52%;height:6.0%= '>development:
nBCWWA, CWSA, WSABC, SWUABC, GWABC
n
oBC MOHS supporting Capacity Development
oAlso:
oCo-operative Committee of BC Water Associations (C= CWA)
o
oBC Centre for Water Systems Capacity Development <= /span>(BCCWSCD)
o
oNeed to know:
oWhat are the priorities for capacity development?
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
This Presentation
o
o<= /span>Meaning of capacity
o<= /span>How is capacity measured?
o<= /span>Self-assessment items
o<= /span>Some existing tools
o<= /span>Questionnaire:
nWhat tools & resources do you need?
n
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
What is Capacity?
oAdequate Capacity: the ability to deliver = affordable, safe & reliable supplies today &am= p; in the future.
o
oSigns of adequate capacity:
nRevenues exceed expenditures
nCustome= rs, staff & regulators are happy
nInfrast= ructure renewal & expansion in hand
nBusines= s plan in place: access to financing
nCan res= pond to threats; exploit opportunities.
o
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Inadequate Capacity
<= span class=3DBB style=3D'position:absolute;left:-6.51%'>oOperating defic= it
<= span class=3DBB style=3D'position:absolute;left:-6.51%'>oAging infrastructure
<= span class=3DBB style=3D'position:absolute;left:-6.51%'>oUnreliable supplies
<= span class=3DBB style=3D'position:absolute;left:-6.51%'>oWater quality problems
<= span class=3DBB style=3D'position:absolute;left:-5.49%'>oCannot meet reg= ulatory requirements
<= span class=3DBB style=3D'position:absolute;left:-6.51%'>oInadequately tr= ained staff
<= span class=3DBB style=3D'position:absolute;left:-6.51%'>oCustomers or st= aff unhappy
<= span class=3DBB style=3D'position:absolute;left:-6.51%'>oNo business or strategic plan
<= span style=3D'visibility:hidden'>o
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
“Hard” Resources &am= p; Tools
oInnovative technology?
oExamples:
oModular treatment systems
oPoint of entry treatment
oAfforda= ble SCADA systems
oAdvanced warning systems
oSecurity monitoring
oDisinfe= ction
oAutomat= ic sampling
nOther?&= #13;
o
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
“Soft” Resources &am= p; tools
oExamples:&#= 13;
<= span class=3DBB style=3D'position:absolute;left:-6.51%'>oBusiness planni= ng resources
<= span class=3DBB style=3D'position:absolute;left:-6.51%'>oAffordable insurance
<= span class=3DBB style=3D'position:absolute;left:-6.51%'>oAccessible tech= nical advice
<= span class=3DBB style=3D'position:absolute;left:-6.25%'>oManagement & financial software
<= span class=3DBB style=3D'position:absolute;left:-6.51%'>oInventory manag= ement tools
<= span class=3DBB style=3D'position:absolute;left:-6.25%'>oWatershed stewa= rdship expertise
<= span class=3DBB style=3D'position:absolute;left:-6.51%'>oFunding program= s
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Innovati= ons in Capacity Building
oOur challenge:
<= span style=3D'font-size:73%'>oVisualize innovative tools & resources
<= span style=3D'font-size:73%'>oDetermine the priorities
<= span style=3D'font-size:73%'>oConfirm the market
<= span style=3D'font-size:73%'>oCreate the tools.
<= span style=3D'font-size:53%;visibility:hidden'>o= 3;
oAvoid const= raints on thinking:
<= span style=3D'font-size:67%'>oCost
<= span style=3D'font-size:67%'>oAvailable technology
<= span style=3D'font-size:67%'>oExisting expertise
<= span style=3D'font-size:67%'>oAccess to funds
<= span style=3D'font-size:67%'>oOrganizational limits
<= span style=3D'font-size:87%;visibility:hidden'>o= 3;
<= span style=3D'font-size:87%;visibility:hidden'>o
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Categor= ies of “Capacity”:
o
nTechnical (Operational)
nSource = water adequacy
nInfrast= ructure adequacy
nTechnic= al knowledge & application
nManagerial
nOwnersh= ip & accountability
nStaffing & Organization
nEffecti= ve external linkages
nPositive customer relations
nStrateg= ic planning
nFinancial
nRevenue sufficiency
nCredit worthiness
nFiscal management & controls
=
<= /div>
=
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Questio= nnaire
oYour vi= ews are valuable
oEncoura= ging innovation
oThere a= re no silly ideas!!
oSome ca= pacity building questions
n(AWWA)&= #13;
oJot down ideas
oHand in before leaving
oQuestionnaire:
o                 www. GreenBC.org
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Water Treatment
<= span style=3D'font-family:"Times New Roman"'>o= Are repair parts available?
oDo you have redundancy for all units that have <= /span>an effect on health? <= /span>o= Do you have the capability to add coagulant before the filter? oHas a screening assessment been performed wi= th satisfactory results? oIs your filter plant well maintain= ed & free from peeling paint & spalling concrete?
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Groundwater Sources
o<= /span>Is your water supply really “ground water” and not ground water under the influence of surfa= ce water?
<= span style=3D'font-family:"Times New Roman";font-size:87%'>oIs your well more than 100 feet deep? = 3;
oDo you systematicall= y or after well has been out of service ..test a bacteriological sample? oIs your well located outside the zone of influence of nearby streams or rivers? oIs your water free from variations in turbidity and temperature in the period after storm events?
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Disinfec= tion practices
oDo you:
o= Regularly inspect and maintain your chlorine dosing equipment?
<= span style=3D'font-family:"Times New Roman"'>o= Have back-up repair equipment?
<= span style=3D'font-family:"Times New Roman"'>o= Regularly check and record chlorine residuals?
oHave adequate contact time following disinfection o= Detect a chlorine residual throughout the distribution system, furthest extremities?
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Distribution Systems
<= span style=3D'font-family:"Times New Roman";font-size:87%;visibility:hidden'>o = ;
o
oDo you keep track of the number and type = of customer complaints? oAre your chlorine residuals comfortably below upper = limits? =
oDo you have a cross-connection control program?
oAre the operating pressures in the water distribution system between 35 psi and 85 psi at the service connections of each customer?
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Storage
oDoes the system have sufficient gravity-flow (non-pumped) distribution storage to provide safe and adequate service for 24 hours? o= Is storage adequate to meet peak and daily demands? o= Is there reserve capacity in the tank for fire protection support and equalizing storage to re= st your pumps?
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
 System Monitoring & Safety
oDo you have= :
oSCADA (system c= ontrol & data acquisition) in place oA reliable syst= em for sampling, testing & reporting oMeasures to give advanced warning of problems oResources that support the multi-barrier approach.
<= span style=3D'visibility:hidden'>o
------=_NextPart_01C5656A.992191E0 Content-Location: file:///C:/9096448C/CWSA2005final_files/slide0100_image024.gif Content-Transfer-Encoding: base64 Content-Type: image/gif R0lGODlhNgAzAHcAMSH+GlNvZnR3YXJlOiBNaWNyb3NvZnQgT2ZmaWNlACH5BAEAAAAALAEAAQA1 ADIAgwAAAAAAAGZcAHp6rYV9M7L6/8zEgMzM/+CCOOiWeP/HsPDqsv/l5QECAwECAwECAwT/EMhJ q6Xh6s17DYEgZKBnnl8oimCGvlwLskkJ35YsK0HhF7ggoJWo1Ri/pNCTBBUVCYU0SQUuK9VA0chT VKvXr89Zg07FyqBYF5We0b/bOmCok6MgOBXWDCz+dQIGTlJ/Cz16cShjfoaAI4MtCwR/iIlWHpKO hgaQdQZ/BI2WiSaNm4YqoiCgopVUeYyImaCogCGulQG5WU0HB4obdJ/Edrh+o6t/TQUBvyC/wRrD OjoCriCHq37MAwO/zzIxOrIzuZXbh7Df4O0uF6epzTLXyOgy6j8B3+zh7/DZXlnD1mJVnXzzDkAD N+sfBk09dBA450cUsVjODgyQodDHuGx5/+hNHEmyxSdL+zaC+BbrI8oW10iOrKalGSNvC1twMPLS nMyJ1dq44eGNRyxM8Ir0xPVzG5EtIKQoTbBngsYBEwIYlbUiZsmlNLW2CJZRowQtUiJ2bSpDT7U0 FK5qTcvxV1OgYy/BHbJwI9R+DO/OJHUJQzuFWlp4Uyj459FSKTBWY9zYsV4LaAq6I9C1s1cCl7F8 KfiTBczOMyFTyLyLbZYZnwmDWT1Hoig4IGTK3gsAd9jdfXIDRSO69ttEMoZ/wcxa+O1LyZVXpb1m 20S9XKVLow6rdW7s5epNZ/66JPh5Pi1x6I4AAWngo2neNsHefWrsAdq3z+1ww2v72kGnny53i/Th 3nkGuqdTgWPs9xh++SmoBgj6DXgehRUigANNB8JhgYMY9pdJhPpd8UIEADs= ------=_NextPart_01C5656A.992191E0 Content-Location: file:///C:/9096448C/CWSA2005final_files/slide0073.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="windows-1252" Capacity Building
© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Security Measures
oDo openings such as = vent pipes have a mesh screen?
oIs there an entry ha= tch to allow access for cleaning and painting of the interior of the tank? = 3;
oIs there a filler pi= pe or hydrant to provide for water to be trucked in?
oDoes the overflow li= ne have a mesh screen and/or flapper valve?
oIs the tank ladder or access hatch secured and locked?
oAre all water storage facilities checked routinely for sanitary defects or vandalism?
oAre the tank and the immediate surrounding area secured and fenced in?
------=_NextPart_01C5656A.992191E0 Content-Location: file:///C:/9096448C/CWSA2005final_files/slide0073_image025.gif Content-Transfer-Encoding: base64 Content-Type: image/gif R0lGODlhNgAyAHcAMSH+GlNvZnR3YXJlOiBNaWNyb3NvZnQgT2ZmaWNlACH5BAEAAAAALAEAAQA1 ADEAgwAAAAAAAGZcAHp6rYV9M7L6/8zEgMzM/+CCOOiWeP/HsPDqsv/l5QECAwECAwECAwT/EMhJ q6Xh6s17DYEgZKBnnl8oimCGvlwLskkJ35YsK0HhF7ggoJWo1Ri/pNCTBBUVCYU0SQUuK9VA0RhV VKvXr8/JC0i9YmVQrOtO09QbtVVYGAQGsrQHj7+aAQuCdnh6CwQLfH0+fwUgg4N3AXmPh4iKiyeB kJx3eAagggSbmH0em5yQKoiJBoekc4oBBwc/HZOpkSGjgyC8goAgY7S2MaDHyJQCvKSjm00FA7Qg BzJWGpOUOi3LqInOgaXUtOTVLhfbfDrdquCJc9LS5dUbuT3rzIIB7u8/swfypjE6lwLVPRkEfiXa l82VrGkBBkisNhBbC32OuCXUsRFEKEUS/we0kMYnxraMMxKqVJlOVsSQ8kpusDZG40qWbc6UeQlC oqNr6LS4THmzo4wne3YKU4OtiMsVy24uRdnG6ROmAMhNMFPGEdSi4PocjaJoKzWRWvakA9txURoL tEQ+eTmRFtuVU90CnUdkHERfd9vqBQoAZk2h1PYFLjpYwxcZ5RQTgCqCsVsLbAAjnCyDMt7LFNK0 AEuH6qqVpkKL5hg2FmCWqSXAaTlits19b1VnTreo88bcE2y/LrX6NYEvmEWDSzgYZVTijh8r9kVc eOVSGzILbu57VLHo/gIg2Fx9N0eZHOYgWC+5PJv17BkSBu+PPezBIOBPRxFrPE384vlnwyIJgAjY XHjxrZEffOwduCCDOKQzXmwTxLcgQZoECN8VL0QAADs= ------=_NextPart_01C5656A.992191E0 Content-Location: file:///C:/9096448C/CWSA2005final_files/slide0074.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="windows-1252" Capacity Building
© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
System Maintenance
oDo you routinely flu= sh, test and maintain the hydrants in the system?
oAre the locations of all valves in the distribution = system precisely known?
oAre normal operating valve positions, open or closed, known and recorded?&= #13;
oAre all valves exerc= ised and lubricated periodically?
o Are histories, locations, size, and type of mains and valves detailed on r= ecords in a secure area?
oIs your utility responsible for locating and marking buried infrastructur= e?
------=_NextPart_01C5656A.992191E0 Content-Location: file:///C:/9096448C/CWSA2005final_files/slide0074_image026.gif Content-Transfer-Encoding: base64 Content-Type: image/gif R0lGODlhNgAyAHcAMSH+GlNvZnR3YXJlOiBNaWNyb3NvZnQgT2ZmaWNlACH5BAEAAAAALAEAAQA1 ADEAgwAAAAAAAGZcAHp6rYV9M7L6/8zEgMzM/+CCOOiWeP/HsPDqsv/l5QECAwECAwECAwT/EMhJ q6Xh6s17DYEgZKBnnl8oimCGvlwLskkJ35YsK0HhF7ggoJWo1Ri/pNCTBBUVCYU0SQUuK9VA0RhV VKvXr8/JC0i9YmVQrOtO09QbtVVYGAQGsrQHj7+aAQuCdnh6CwQLfH0+fwUgg4N3AXmPh4iKiyeB kJx3eAagggSbmH0em5yQKoiJBoekc4oBBwc/HZOpkSGjgyC8goAgY7S2MaDHyJQCvKSjm00FA7Qg BzJWGpOUOi3LqInOgaXUtOTVLhfbfDrdquCJc9LS5dUbuT3rzIIB7u8/swfypjE6lwLVPRkEfiXa l82VrGkBBkisNhBbC32OuCXUsRFEKEUS/we0kMYnxraMMxKqVJlOVsSQ8kpusDZG40qWbc6UeQlC oqNr6LS4THmzo4wne3YKU4OtiMsVy24uRdnG6ROmAMhNMFPGEdSi4PocjaJoKzWRWvakA9txURoL tEQ+eTmRFtuVU90CnUdkHERfd9vqBQoAZk2h1PYFLjpYwxcZ5RQTgCqCsVsLbAAjnCyDMt7LFNK0 AEuH6qqVpkKL5hg2FmCWqSXAaTlits19b1VnTreo88bcE2y/LrX6NYEvmEWDSzgYZVTijh8r9kVc eOVSGzILbu57VLHo/gIg2Fx9N0eZHOYgWC+5PJv17BkSBu+PPezBIOBPRxFrPE384vlnwyIJgAjY XHjxrZEffOwduCCDOKQzXmwTxLcgQZoECN8VL0QAADs= ------=_NextPart_01C5656A.992191E0 Content-Location: file:///C:/9096448C/CWSA2005final_files/slide0075.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="windows-1252" Capacity Building
© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Pumping Equipment
o<= /span>Do you routinely trouble-shoot for signs of pump or pump motor problems? <= span style=3D'position:absolute;top:33.75%;left:12.35%;width:85.01%;height:5.5%= '>oDo you maintain a log of water pumped, running amperages, voltages, flowrate, etc.? oOnce diagnosed, are problems corrected in= a timely manner?
<= span style=3D'font-family:"Times New Roman";font-size:87%'>oDo you maintain records of maintenance and repairs?
oDo you hire a qualif= ied pump contractor to perform an inspection of all pumping equipment on an annual basis?
------=_NextPart_01C5656A.992191E0 Content-Location: file:///C:/9096448C/CWSA2005final_files/slide0075_image027.gif Content-Transfer-Encoding: base64 Content-Type: image/gif R0lGODlhNgAyAHcAMSH+GlNvZnR3YXJlOiBNaWNyb3NvZnQgT2ZmaWNlACH5BAEAAAAALAEAAQA1 ADEAgwAAAAAAAGZcAHp6rYV9M7L6/8zEgMzM/+CCOOiWeP/HsPDqsv/l5QECAwECAwECAwT/EMhJ q6Xh6s17DYEgZKBnnl8oimCGvlwLskkJ35YsK0HhF7ggoJWo1Ri/pNCTBBUVCYU0SQUuK9VA0RhV VKvXr8/JC0i9YmVQrOtO09QbtVVYGAQGsrQHj7+aAQuCdnh6CwQLfH0+fwUgg4N3AXmPh4iKiyeB kJx3eAagggSbmH0em5yQKoiJBoekc4oBBwc/HZOpkSGjgyC8goAgY7S2MaDHyJQCvKSjm00FA7Qg BzJWGpOUOi3LqInOgaXUtOTVLhfbfDrdquCJc9LS5dUbuT3rzIIB7u8/swfypjE6lwLVPRkEfiXa l82VrGkBBkisNhBbC32OuCXUsRFEKEUS/we0kMYnxraMMxKqVJlOVsSQ8kpusDZG40qWbc6UeQlC oqNr6LS4THmzo4wne3YKU4OtiMsVy24uRdnG6ROmAMhNMFPGEdSi4PocjaJoKzWRWvakA9txURoL tEQ+eTmRFtuVU90CnUdkHERfd9vqBQoAZk2h1PYFLjpYwxcZ5RQTgCqCsVsLbAAjnCyDMt7LFNK0 AEuH6qqVpkKL5hg2FmCWqSXAaTlits19b1VnTreo88bcE2y/LrX6NYEvmEWDSzgYZVTijh8r9kVc eOVSGzILbu57VLHo/gIg2Fx9N0eZHOYgWC+5PJv17BkSBu+PPezBIOBPRxFrPE384vlnwyIJgAjY XHjxrZEffOwduCCDOKQzXmwTxLcgQZoECN8VL0QAADs= ------=_NextPart_01C5656A.992191E0 Content-Location: file:///C:/9096448C/CWSA2005final_files/slide0071.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="windows-1252" Capacity Building
© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Emergency power and preparedness
oIs there sufficient standby/emergency power capacity to sup= ply 100% of the average = daily demand of the system.
oAre existing standby/emergency power equipment, controls an= d switches tested or exercised routinely under load conditions?
o Do you have a maintenance program for standby/emergency power units?
oHas the local electric utility been made aware of your standby/emergency po= wer provisions ?
oHas local electric utility secured a loop system to provide power to you if their power is interrupted?
oCan monthly savings be realized by shedding? i.e. operating= on emergency power duri= ng peak electric periods and gaining refund from electric utility? =
o
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Training
oIs the person operat= ing your system appropriately qualified?
oDoes your operator receive additional training on an ongoing basis? =
oDoes your staff fully understand and meet all current monitoring requirements?
oIs your track record= free of repeated episodes of monitoring violations?
oDoes your water syst= em obtain any regular or occasional technical assistance from outside sources? <= /span>
oAre you aware of all= the assistance programs that are available to you?
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Organization
oIs there a clear plan of organizat= ion and control among the people responsible? oAre the limits of the operator's authority clearly known? oAre all the specific functional ar= eas of op= erations and management assigned? oDoes everyone involved in operatio= ns know wh= o is responsible for each area?
<= span style=3D'font-family:"Times New Roman"'>o= Is someone responsible for scheduling work?
<= span style=3D'visibility:hidden'>o
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Clear rules and standards
o<= /span>Do you have explicit= rules and standards for system modifications?
<= span style=3D'font-family:"Times New Roman";font-size:87%'>oDo you have rules governing new hook-ups?
<= span style=3D'font-family:"Times New Roman";font-size:87%'>oDo you have a main extension policy? = ;
oDo you have standard construction specifications to be followed? o<= /span>Do you have measures= to assure cross-connection control and backflow prevention? oDo you have policies or rules describing customer rights and responsibilities?
<= span style=3D'font-size:87%;visibility:hidden'>o
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Compliance
o<= /span>Do you understand monitoring requirements and have a mechanism to assure compliance? oDo you have a mechanism to obtain the most recent information on regulatory requirements? = oDo you know how to obtain clarification o= r explanation of requirements? o<= /span>Do you maintain adeq= uate records to document compliance?
<= span style=3D'font-family:"Times New Roman";font-size:87%'>oDo you know what to do in the event of a violation?
<= span style=3D'font-family:"Times New Roman";font-size:87%'>oAre you prepared to handle emergencies?&#= 13;
<= span style=3D'font-size:87%;visibility:hidden'>o
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Safety
oDo you have a safety program defin= ing measures to be taken if someone ge= ts hurt? oDoes everyone understand the risks= and safety me= asures involved in handling chemicals? oDo you have written operating proc= edures for bo= th routine and emergency system operations?
<= span style=3D'font-family:"Times New Roman"'>o= Are you fully aware of safety regulations?
o
<= span style=3D'visibility:hidden'>o
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Maintenance
oDo you have:
oA planned maintenance management system system
<= span class=3DBB style=3D'position:absolute;left:-5.64%'>oA system for assuring adequate inventory of essential spare parts and back-up equipment? <= /span>
<= span class=3DBB style=3D'position:absolute;left:-5.55%'>oRelationships with contractors and equipment vendors to assure prompt service?
oRecords and data management system for:
noperating and mainte= nance data?
nregulatory compliance data?
nsystem management and administration?
------=_NextPart_01C5656A.992191E0 Content-Location: file:///C:/9096448C/CWSA2005final_files/slide0081_image034.gif Content-Transfer-Encoding: base64 Content-Type: image/gif R0lGODlhOwA6AHcAMSH+GlNvZnR3YXJlOiBNaWNyb3NvZnQgT2ZmaWNlACH5BAEAAAAALAEAAQA6 ADkAgQAAAH8rAPLo0wECAwL/hI8Xy+0Po0wUBIGz1nd73HkhWCVjdgrpp4otVyJrun7ntWxBrNgu q+OARDzD7AdEKV+6osUXTC47DGLxGM2ickNaSQLGCrdMFIULqmmX42GZpKjdkEk012tM09psII78 ptLDkhOyJ+VmZwXQNWLoxleX1gcXGERFJ1nm5RiIGQYauvCk8qe5ZonTqYNmierpM9ekxibHsVcV KbjKZzvJWpq5K9TZ6mKq5CC8w4soYlyqegjTmguVCN0AqbtjQXuJqSeqvNXt/V3bQiOLam6EXh3c fm12tm79ki3sGQPxrAfsFR4Z2rYRgqRvGUF/BtXdoTKNWxww0cqJGwfqHcYHhw6DRaS0a6M/ZMhA 8nOgceObjw0fTAwFcN4ylykpmmTpCUJNhrpgKdR5jmdPnHgKRhMpst/LcjSdOH1qIgzUqVOlUr3K IyPWrRWscv26EyXYr1rHbg1l9mzZtFVRNmX7FOhbuFfEBh1F1+nbuXm7Noj6t2+/wIAZCP5CuDDe wy/dMYbq+LHTAgA7 ------=_NextPart_01C5656A.992191E0 Content-Location: file:///C:/9096448C/CWSA2005final_files/slide0082.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="windows-1252" Capacity Building
© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Customer Relations
oDo you:
o Have staff tra= ined in customer service to answer calls and requests from customers? o= track customer requests, problems and answers?
<= span style=3D'font-family:"Times New Roman"'>o= measure customer satisfaction?
<= span style=3D'font-family:"Times New Roman"'>o= provide information in your customers' bills?
o= circulate an annual consumer confidence report?
<= span style=3D'visibility:hidden'>o
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Competing uses, other sources?
oAre you aware of competing uses of water that may impact availability? oOther demands being placed on the same wa= ter source that you are using? oDo you know who the other users are and do you understand <= /span>their future plans? =
<= span style=3D'font-family:"Times New Roman";font-size:73%'>oDo you fully understand your legal water rights?
<= span style=3D'font-family:"Times New Roman";font-size:73%'>oIs your current source the best choice for the long-term?
oAre alternative water sources possibly available to you?
oAre you knowledgeabl= e of the characteristics and costs of using alternative sources?=
------=_NextPart_01C5656A.992191E0 Content-Location: file:///C:/9096448C/CWSA2005final_files/slide0059_image036.gif Content-Transfer-Encoding: base64 Content-Type: image/gif R0lGODlhMgAxAHcAMSH+GlNvZnR3YXJlOiBNaWNyb3NvZnQgT2ZmaWNlACH5BAEAAAAALAEAAAAx ADEAgQAAAH8rAPLo0wECAwL/hI+hy+0PF5ogiHstzlto/IFhQCXd6XVhui1tiaDqLKfKCxs1SKPa SsoBdpyW7AcUDolAX+aGS1hIRBav9ZmqpCNmz5PVRn9VoxmcLYIMZOyuCba21xXRdXXl4dMv8Ql/ ZteTBOVnFIGY6MICWDMCCGX11FgWBhnoUXeUZ3YTFseZeei2WWhjKJnJVyZ4OgW3Fhk5+IrlsrdV QZnnqYKKGaTLGof7lnswKzL3t5sazIU2+LUZxbaYWgTreKwbcej564STCMqAppjYjd5gE+3VJ7G+ 7Pzny2BN7q62bSuhDgGsChAH+B5Ma+ZM3TmDB+Xd69bPn5KJEws9oIiRYoSMOxxhIOoIcsLGkCE/ kgRp8iTHdCozNvjXEiNBgjGVvCz4rGaJmwV1CnmIDKhPLgoo8BzacycbpEGZYiwAADs= ------=_NextPart_01C5656A.992191E0 Content-Location: file:///C:/9096448C/CWSA2005final_files/slide0058.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="windows-1252" Capacity Building
© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Changing demands: water purchase?
o
oYour system demand w= ill be growing, declining, or remaining stable over the next ten years?
oIf you have large commercial, industrial, or irrigation users, do you know t= heir long-term plans
oIf you purchase wate= r, do you fully understand the purchasing arrangement?
oIf you purchase wate= r from another system or a wholesaler, do you know their long-term plans? =
oDo you know the terms affecting your supply during <= /span>drought conditions? =
------=_NextPart_01C5656A.992191E0 Content-Location: file:///C:/9096448C/CWSA2005final_files/slide0058_image037.gif Content-Transfer-Encoding: base64 Content-Type: image/gif R0lGODlhNwA2AHcAMSH+GlNvZnR3YXJlOiBNaWNyb3NvZnQgT2ZmaWNlACH5BAEAAAAALAEAAQA2 ADUAgQAAAH8rAPLo0wECAwL/hI8Qy+0PI0w0iIstvnr3vHGLR1Gh8HFnioaMWybr7NLqSMaHDdZ+ i0oFdLtfz0PT4HJEnsp4y7CGpYVBgs1qK52pE4gETREvoxe6HI2vIts5HH2u1SuL8tuV32EKTx74 1vP3R2L3FGYIdQS4yKFwxyKlNakVdHIZaFmTVhd5CQbX2PIxJuQnhYdUdpjRF9cGG3rooDhE2Pk5 A1Hrypr7e4OTicKG+tlFSpl1sPSL7CvsC+rI7Am3dyo7TZzQLFImLGTKW/XgNq69Vt0grQc4rP64 qxm8Fwm/Xhmkpjx51U8r0SpRpQCyG5UOj4N8/RLWWvhPHz1p8B4wnJcLXqcGWBcPAtMIw5zBkRIi JrNIJKXKGPxQrnwJEwvMmStl0rzJ0ibOnSZd8ty57CfOLUJv+is606JPpCpRQmTa9OlSqOUYdONI lchThllzWuWCtSuZsN3E5jRLswAAOw== ------=_NextPart_01C5656A.992191E0 Content-Location: file:///C:/9096448C/CWSA2005final_files/slide0057.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="windows-1252" Capacity Building
© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Existing demands?
oDo you know:
oWater you pump on an average day?
owater you pump on a = peak day?
oyour source capacity?
osource capacity high= er than your peak day demand with largest unit out? =
oCan you: =
oMeet peak demand wit= hout pumping at peak capacity for extended periods? =
oProvide adequate vol= umes of water during drought?
oImplement an Emergen= cy Curtailment Plan to meet system demand during a drought?
o
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
 
oDo you know the boundaries of your watershed or the "z= one of contribution" of your well?
oDo you know the depth of your well & name of the aquife= r system? =
oWhat potential sources of contamination exist in your water= shed = area or “zone of contribution”?
oIs your watershed ar= ea free from:
nWastewater discharge= s or agricultural feedlots
nFacilities involved = with agricultural chemicals
nGolf courses, campuses, or intensively landscaped residenti= al developments? <= /span>
nIndustries engaged i= n uses of organic and inorganic chemicals?
oDo you know what crops are grown within your watershed area= or zone of contribut= ion? What chemicals are u= sed?
Contributing Area: Extent & Usage
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Financial Planning
oDo you have an annual budget?
oDoes your budget pro= cess provide for depreciation of existing plant or infrastructure?
oDoes your budget pro= cess provide for funding of reserves? i.e. contingency or planned replacement.
oDo you use the budge= ting process to determine your annual revenue requirement? <= /span>
oDo you regularly rev= iew your rates?
oDo you have a capital budget or capital improvement plan for capital investment needs, 5yrs +?
oDo you have a proces= s for scheduling and committing to capital projects?
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
More Financial Planning
oDoes your planning t= ake account of the potential capital needs suggested by preceding questions?
oDoes your long-term planning include strategies that might offer cost sav= ings to customers (E.g consolidation with nearby systems or sharing of operations and management expenses?
oDoes your water syst= em presently cover costs?
oDoes the water syste= m keep all the water revenues?
oDo you employ standardized accounting and tracking <= /span>systems?
oDo you track budget performance?
oCan you access money= for upgrading or expansion?
o
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© AquaVic  2005 =      Tel: 250 472 4327    Email: vjrogers@AquaVic.com
www.Green= BC.org
Billing & Purchasing
oDo you have procedur= es for billing and collection?
oDo you keep records = to substantiate depreciation of fixed assets and accounting for reserve funds?
oIs your financial management record keeping system organized?
oAre controls exercis= ed over expenditures?
oAre controls exercised to keep from exceeding your <= /span>budget? =
oAre there purchasing procedures in place?
oAre there procedures= for selection of outside contractors and suppliers?
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